Viruses, pop-ups and scams
Removal, a check for anything left behind, and advice on how it got in.
Remote computer support
Many problems can be fixed without dropping anything off or having anyone come over. You book a time, we connect with your permission, and you watch the whole session.
How a remote session works
Book a time
Call 780-906-7484 or book online. Sessions are by appointment only.
Download QuickSupport
At the agreed time, download TeamViewer QuickSupport. Nothing to install; it runs and shows an ID.
Read us the ID
You tell us the ID on the phone. You approve the connection on your screen.
Watch it get fixed
You see every click. You can end the session at any moment, and it closes when we hang up.
What we fix remotely
Slow computers
Startup clean-up, updates, and the three things that are usually to blame.
Email and printers
Accounts that stopped working, printers that will not print, Wi-Fi that drops.
Backups and setup
A backup that actually runs, a new computer set up the way you like it.
Patient walk-throughs
Learn the thing you keep getting stuck on, on your own screen, at your pace.
When it needs hands
If it turns out to be hardware, we tell you straight and book a drop-off instead.
Drop-off repair