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Twenty-six years of fixing things in St. Albert
Family run, home-based, user friendly since 2000. The person who answers the phone is the person who fixes your computer.
User friendly was the idea from day one
Fatal Exceptions Inc. opened in 2000 with a simple promise: fix the computer properly, explain it in plain English, and charge what was quoted. Twenty-six years later that is still the whole business.
We work from a home-based shop in St. Albert, which is why drop-offs are by appointment. It also means lower overhead, which is why a free estimate within 24 hours and same or next day turnaround are normal here, not a special offer.
Along the way the work grew: business networks and servers for local companies, websites they can run themselves, and our own apps on the App Store. Same shop, same phone number, same promise.
Why we still do it this way
- Honest advice, at no charge
- Plain English and a written estimate first
- Free estimate within 24 hours
- Your data comes first
- Homes and businesses alike
- St. Albert since 2000, same number since the start
I’m Colin Moser, and I’ve run Fatal Exceptions Inc. since 2000. The idea then was simple and it hasn’t changed: do the job properly, explain it plainly, and stand behind it.
When you call, you reach me, and I’m usually the one at the bench. That is a choice, not a limit. Nothing gets lost between a salesperson, a dispatcher and a technician, and you get a straight answer from the person who actually looked at your machine. When a job calls for more hands, I bring in people I trust.
A computer problem is a bad day. My job is to make it a short one. Thank you for trusting us with yours.
Colin MoserPresident, Fatal Exceptions Inc.
In our customers’ words
Three of the longer stories, different ones every visit.
“I was very nervous in regards to creating a new web site and logo. Colin and his team made it easy and fun! I am now comfortable updating the site myself and thrilled with my new logo. Colin and his team listened to my unique needs and implemented the vision I had. I look forward to working with Colin and his team in the future.”
“I am completely dependent on my computer to run my small business. As we all know computers can have a mind of their own and not being computer savvy makes it necessary to have a computer hero. Colin is my computer hero and besides being very accessible, prompt to return messages and is there on ‘my time’ he is also a talented webhost and designer. I am very proud of the web site he designed for me (actually the second one). I highly recommend Colin and now that you have tried the rest I encourage you to try the best, you will not be disappointed.”
“I am a business owner, I rely on my computer for everything, and I had a crash! Colin, you and your team did amazing work, recovered all my important data and saved the day! Fatal Exceptions is the only place I would trust my business computer needs to. Thank you for all your support and excellent advice over the years!”
“Colin created a whole new website for my business. I can’t say enough about his creative work, his patience, his knowledge and skill set. I was equally impressed with how Colin would share in my excitement. He treated my website as if it was his own! I can be a pretty demanding client and Colin was able to accommodate my needs and in a very timely manner! If you want a great website AND great long term support, look no further! Thanks Colin!”
“What great service!! Colin was extremely knowledgeable, polite, and responsive. After a different computer repair company tried and failed to fix our computer issue (making things worse!), we called Colin and he was very quick to help. We left our computer with him for a free quote on a Friday afternoon and we had our computer back and totally fixed by Saturday morning, for a much lower price than other computer repair places were quoting too. We will trust Colin with any computer issues going forward and we will not hesitate to refer our friends and family to him as well.”
“I can’t even start to explain how much I appreciate how much work and passion you put into my website. This is a project I was very nervous to start due to my lack of computer abilities, so the fact that I feel so confident working on the site now blows my mind! You are a excellent teacher with a lot of patience! From the bottom of my heart, THANK YOU!”
“It is with pleasure that I applaud the great service and helpful advice that Colin provided in dealing with my computer problems. He is willing to go above and beyond the immediate problems at hand and provide great advice on the life expectancy of hardware, my computer being fairly old, so I will seek his input when and if I start looking for a new computer. I feel I could trust his advice without a problem. I agree with others that he is a five star performer.”
“Fatal Exceptions Inc is just plain AWESOME! I received a phone call from Colin within 2 minutes of me emailing the Fatal Exceptions website with my issue of our Office Server being unresponsive. He quickly tried to troubleshoot with me on the phone to see if it was just a minor issue, but we found that he needed to come to the office to diagnose a more serious issue. He worked swiftly, without wasting time and provided us with a full repair and recovery to our servers. Colin is extremely knowledgeable and ready to assist. Highly recommended!”
“I needed a new website to replace my old broken one. Fatal Exceptions provided me with a FANTASTIC website that perfectly captured not only what our company has to offer, but also the branding and fresh feel. As I am not well-versed in website development, Colin made it easy to understand how the website works and provided me with a WordPress tutorial so I can manage and update minor parts of the site myself. Turnaround time was extremely quick and pricing was more than reasonable for the service and after-care he provided. 6 stars our of 5 for Colin!!”
“Fatal Exceptions has helped International Training Services Ltd. grow as a result of the expertise of Colin Moser. The web site developed by Fatal Exception is invaluable for the future prosperity of my company. If you or your company want professional marketing, advertising and a professional presentation of the services that you offer, I would, will and do recommend Fatal Exception as the experts in design of websites and/or computer support.”
“Issues with my PC recently and chose Colin to solve my problems. He sourced the issues both hardware, software and system related, gave a concise analysis and the recommended fix. It’s a new machine and I’m very pleased with the final outcome. Most refreshingly the quote was what I paid. I recommend Colin 100%!”
“I cannot express enough gratitude to Colin at Fatal Exceptions for his outstanding service and dedication. Recently, I faced a devastating loss when my hard drive failed, taking with it irreplaceable photos I desperately needed for a funeral slideshow. The thought of losing these precious memories was unbearable. From the moment I found Colin, his professionalism and understanding was evident. He took the time to listen to my situation, explaining the recovery process with patience and clarity. Thank you”
“Fantastic service!! Had an external hard drive die on me, wouldn’t even spin. Colin saved every file. Laptop crashed, fixed that too. He built one website for me and he is working on another, and the work is amazing! Very patient and thorough, took the time to learn about my business before working to meet my needs. Would recommend to anyone!”
“My computer caught a very bad virus and crashed to the point that I could not even turn it on. Called numerous computer service technicians but the labour charges and data back up fee were very high. However, Colin fixed my computer and it’s working like new again (plus he was able to save all my files, pictures, music, etc), and is considerably cheaper than any other place I called. Thank you Colin! I will definitely use your services in the future.”
“Colin is very talented and knowledgeable when it comes to computers and new technology. We have been using Fatal Exceptions for the past 8 years for all of our computer problems, purchasing of new equipment and moreover the beautiful website that he created, just another talent that Colin possess. He is very easy to get a hold of and has always been there for us especially when a crisis arises. We have no hesitation recommending him to any person or business.”
“My computer is my business and time is money after all. I’ve tried other computer recovery business’s and they always quote time frames that don’t work with my schedule. Colin has always been prompt and got my computer back to me as soon as he could which didn’t result in me having down time. His services will definitely be used again anytime I need computer help.”
“E-mailed Colin about possibly doing some upgrading to my Desktop as I was having trouble running some games. He replied promptly, and set-up a time for me to drop my computer off for evaluation. Within four hours of me dropping my PC off, he called back with a solution and price. Not only that, but I was able to pick my PC back up just a short while later, THE SAME DAY. Fantastic services, pricing was great, and I will definitely be going back to Fatal Exceptions for any future computer needs I require. 10/10 on all fronts!!”
“I had some issues with my computer, I took it to a repair place in St. Albert, they quoted me an outrageous price to “fix” it. When I brought it to Colin at Fatal Exceptions for a 2nd opinion, it turned out there was only a minor problem (which the competition didn’t even find!) he had me up in running in less than a day, and at a very reasonable rate! I can’t thank you enough, Colin you are honest and reliable! I will use your services again.”
“I can’t express how lucky I am to have found Colin and Fatal Exceptions. Colin is unbelievable at what he does. Saved me in a big way by recovering data that I thought was lost forever. His expertise and service make him the person to see when you have any issue with your PC or Mac. Would recommend him to anyone in need.”
“My computer had not been working very well and I had even seen the dreaded blue screen, I rely on my computer everyday for work and school. Colin from Fatal Exceptions not only saved my precious data and fixed all the problems, but my computer is better than it was when it was new! Thanks Colin!”
“Colin has been our go to computer guy for many years but again just this week he’s saved the day again!! Back to school is always busy but this year our computer was being extra slow, Colin did his magic in great time and with a reasonable price. We will not trust our data to anyone else. Thank you Colin, you are a life (and computer) saver. Look no further than Fatal Exceptions Inc. Next time you are in need of data recovery or computer repair!”
“Colin has always come to the rescue! We recently had a server breach where an external bot somehow gained access to our server… and it started using our server resources for anything and everything other than its intended purpose! I was locked out from the backend. As soon as we found out, Colin immediately got to work (Friday evening) and he was able to implement a solution. By Saturday morning everything was back to normal. If you’re looking for IT assistance, stop your search because you’ve found your guy! Thanks again Colin.”
“Thank you Colin at Fatal Exceptions! Right from our first meeting it was pretty clear that you strive on providing great quality customer service. It has been terrific working with someone so reliable and creative making it fun with great ideas. Started out with a few questions to get some ideas from me, you ran with it and created exactly what i imagined. Something simple and not so busy.”