Scam pop-ups and fake calls
The “Microsoft” warning with a phone number, the voice alert, the locked browser. Removed, and we talk about what to do next time.
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Virus and malware removal
Pop-ups that will not close, fake Microsoft warnings, a browser that goes somewhere else. We clean it properly and tell you how it got in. Free estimate.
If a screen says your computer is infected and gives you a phone number, that screen is the infection. Do not call it, do not pay anyone, and do not let a stranger connect. Turn the computer off and call us.
Most clean-ups start in a remote session you watch on your own screen; nothing is installed and you can end it any time. We remove the malware, the adware and the fake security tools, close the browser notifications that keep them coming back, and run a scan for anything left behind. If something has damaged Windows or macOS, we fix that too, and your files come first.
Then the part that matters: we show you what happened, change the passwords that were at risk, make sure the backup is real, and give you three habits that stop the next one. Plain English, no lecture.
What we do
Remote clean-up
Booked session, you start it, you watch it. Most clean-ups finish the same hour without a trip.
Deep clean on the bench
When Windows itself is damaged, or the drive is suspect, we take it in and do it properly, with your data safe.
Accounts and passwords
Email, banking and Microsoft or Apple accounts checked and secured. Two-step sign-in set up where it counts.
A backup that works
Before anything else, your photos and files are protected. We set up a backup you do not have to remember.
Businesses too
A workstation that opened the wrong attachment, cleaned and checked before it reaches the rest of the office.
Questions we get
A pop-up says to call Microsoft. Is it real?
No. Microsoft, Apple and your bank never put a phone number on a warning screen. Close it, or turn the computer off, and call us. If you already let someone connect, turn it off now and call us right away.
Will I lose my files?
No. We work around your data, not through it. In the rare case a reinstall is needed, your files are copied off first.
Can you do it remotely?
Usually, yes. You book a time, download TeamViewer QuickSupport, read us the ID, and watch the whole session. If the drive or Windows is damaged, we book a drop-off.
How much does virus removal cost?
The estimate is free. You get a firm number before we start, and most clean-ups are a single flat visit.
How do I stop it coming back?
We leave you with three habits and a browser set up to block the usual tricks, and we are a phone call away if something looks off again.
Call, or book a time that suits you.